The Loyalty Gap — Why Customers Aren’t Returning Like They Used To
Indian jewellery retailers face a widening loyalty gap as younger consumers prioritize experience over tradition. Evolving expectations, digital influence, and value-driven choices are reshaping how brands must now build long-term relationships.
What Jewellery Shoppers Really Want
KPMG’s India CX Report 2025 offers a goldmine of trade insights. Here’s a glimpse.
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